|By ratetexarkana on October 24, 2007 - See all my reviews|
|Tonight I had a chance to go to applebees with some friends, and we ended up with 4 adults and 4 kids at a table... Outside there were few cars, so we were looking forward to a relaxed, quick service dinner...|
We were wrong. we ordered by 6:45 at which our server brought our first drinks (little did we know we would only get one refill the rest of the evening) and we ordered the appetizer sampler, problably 10 minutes later we ordered our main course.
When we ordered our main course we asked for the kids mac & cheese to be brought out ASAP because of otherwise whining kids... it took 45 minutes to come out...
In the meantime the table next to us got the manager to their table and they were complaining about the service and time that it took... it seemed that the manager had it all covered though and they left somewhat satisfied...
My main course was good and very well priced, but presentation could have been a little better (10oz fork tender steak 8.99)
The appetizer sampler that we ordered was Great !!! It got us full before the main course arrived.
After loading up the kids in the car I went back in and had a chat with the general manager asking what was going on.
He explained that two cooks had called in sick and that his managers had not acted on it fast enough because they had not anticipated any high workloads, obviously they were wrong.
for the lack of service from the server he had no excuse.
He then offered me a gift voucher for next time so they could make it up. (this was before he knew I was with ratetexarkana.com)
I'll let you know how the next visit goes, and if they are taking the feedback and doing something with it.